Return and Exchanges Policy
Returnable and Non-returnable items:
Each piece of jewelry is a returnable item if:
- The unique tag on the piece of jewelry has not been removed or altered in any way. Any sign of tampering or wear on the tag makes the piece of jewelry a nonreturnable item.
- The item being returned is in its original condition. Any alteration or damage makes the item non-returnable.
- The item is returned to Quenton Elliott Jewelry within 7 days after delivery, as verified by postmark. After 7 days, the item is non-returnable.
- Special made-to-order items are non-returnable.
Each piece of Quenton Elliott Jewelry, whether QE designed one-of-a kind pieces, or estate jewelry is guaranteed with respect to quality and authenticity of materials. If for any reason an item does not meet your full expectations just return it in its original condition with proof of purchase within 7 days for a refund or exchange (less the shipping fee). For all returns and exchanges, we recommend you ship your merchandise using U.S. Mail, UPS, or FedEx. Please insure all items for the full retail price: we cannot be responsible for lost items. Please enclose your name, address, contact information, and payment details to enable us to process your request promptly.
12926 Dairy Ashford Rd., Suite 174
Sugar Land, TX 77478
Shipments are only processed on weekdays; orders taken on weekends will be processed the next business day.
We accept payment by Visa, MasterCard, and American Express.
All orders will by shipped by the U.S. Mail (USPS), insured for the value of the item.
If you would like to upgrade or expedite your shipping, please contact us and we will adjust the shipping cost – the price varies depending on the value of the item and the destination.